David A
FREDERICKSBURG, VA | 2021 Chevrolet TahoeJuly 28, 2021
On Wednesday, July 21st, I arrived at Reynolds Chevrolet Buick for a scheduled visit at just after 10 AM. The appointment was supposed to cover an oil change, tire rotation, Virginia state inspection, multi-point inspection, and taking care of 7 open Recall notices on our 2021 Chevrolet Tahoe Premier. 4 hours later, I went to the Service Department to enquire as to the status of the vehicle, and started the checkout process. At 2:26 PM. I received the paperwork, and found our car in the back lot. After going home and reviewing WHAT had actually been done, it turned out that NONE of the Recalls had been completed! I spoke with the Service Manager the next day, and was informed that ANOTHER 2021 Tahoe was in at the same time, and that due to technical limitations of having to MANUALLY download EACH update from GM, with EACH download being VIN specific, they apparently could not install the required updates on OUR vehicle! Now to be fair to Reynolds, it appears that the MAIN problem with this lies wholly with General Motors! Rather than requiring a technician to separately download EACH required update for a vehicle and then MANUALLY upload the fix via USB to the vehicle, GM could EASILY upgrade the process whereby ALL required updates/downloads needed for a RANGE of affected VINs (ALL of the vehicles affected) could be downloaded in advance (hey, GM, automatically SEND these updates to your dealers!!) by service departments. They would then be able to install them in a more efficient manner. That being said, the staff at Reynolds could have easily have found me in the waiting room, and informed me that they wouldn't be able to do what was requested.
AdChoices